Troubleshooting Pairing of the RF Wireless Extender(s)

Troubleshooting Pairing of the RF Wireless Extender(s)

Z-Wave

Troubleshooting Pairing of the RF Wireless Extender(s)

If the steps shown in the following FAQ shown here do not work to establish pairing please do the following;

  • Reset the RF Wireless Extender(s) (to clear previous pairing info)
    1. Plug the RF Wireless Extender in AC power only
    2. Reset the RF Wireless Extender by holding down the 'Connect' button on the RF Wireless Extender until the 'Status' and 'RF' lights start blinking back and forth
      (This process takes longer than 60 seconds, and the 'Connect' button will need to be held down for the entire time)
    3. Once the 'Status' and 'RF' lights start blinking, let go of 'Connect' and unplug the RF Extender from AC power.
    4. Upgrade the firmware on the Extender(s)
    5. When the question 'Do you wish to Update your Remote' appears on the software, choose 'No' since you only wish to do firmware at this stage
    6. Repeat steps 1-5 for every extender you have

      7. Image

  • Pair the RF Wireless Extenders through the Harmony Software (Mini-Config)
    1. From the Harmony 'Home Page' click on the yellow 'Modify Settings' button
    2. Under the 'Lights' column click on the 'Modify' button
    3. If you are ready to pair click on the 'Lighting Setup' button
    4. Plug in the 890 Pro (Primary) remote into the USB
    5. When the update completes, follow the steps shown on the 'Set Up Z-Wave Devices" screen


  • Screens & steps that will show up for the customer on the remote

  • 1.
    Remote screen will show:
    Press NEXT to start network setup

    On bottom left LCD screen button, press 'Next'

    Image

    2.
    Remote screen will show:
    You need to add RF Extender(s) to your network

    On bottom left LCD screen button, press 'Yes'

    Image

    3.
    Put One RF Wireless Extender into 'Pairing' mode:

    1. On the Wireless Extender you wish to pair, press and hold the 'Connect' button until the 'Status' LED turns on.
    2. Let go of 'Connect' button. There should be two buttons lit. The left 'Status' and middle 'Power' LED.
    3. If not unplug, reset (using steps above: Reset the RF Wireless Extender) and try again.

    Image

    4.
    Remote screen will show:
    Select RF Extender

    On either side of extender name, press LCD screen button for the extender that you placed into ‘Pairing’ mode in step 3

    Image

    5.
    Remote screen will show screen (A), or (B)

    Even though the remote screen will briefly flash this message, you should not press anything on the RF Extender since we already put it into ‘Pairing’ mode in step 3

    If nothing happens and the remote times-out, you will end up on screen (B)>

    Image

    (A)
    Added RF Extender: Wireless Extender Press OK to continue

    On bottom left LCD screen button, press 'OK'

    Repeat steps 3-5 for each RF Wireless Extender.

    Image

    (B)
    Cannot add the RF Extender: Wireless Extender

    On bottom left LCD screen button, press 'OK'

    Image

    (B.1)
    Remote screen will show:
    Ensure your RF Extender is plugged in and powered.

    On bottom left LCD screen button, press 'OK'

    Image

    (B.2)
    Remote screen will show:
    To check RF press Connect button on RF Extender: Wireless Extender

    On the Wireless Extender, press and release the 'Connect' button.

    Image

    (B.3)
    Remote screen will show screen (B.4) or (C.1):

    If the remote does not detect the extender and times-out you will end up on screen (C.1)

    (B.4)
    Remote screen will show:
    Device removed from network.

    On bottom left LCD screen button, press 'OK'

    You will return to 'Select RF Extender' screen.
    Repeat steps 3-5

    Image

    (C.1)
    Remote screen will show:
    Could not detect the RF Extender. Try again?

    On the bottom left LCD screen button, press 'Yes'

    Image

    (C.2)
    Remote screen will show:
    Press Connect button on RF Extender and hold until Status LED flashes, then press OK.

    Reset the RF Extender (using steps above: Reset the RF Wireless Extender)

    After you’ve reset the problem extender.
    On the bottom left LCD screen button, press 'OK'

    Image

    (C.3)
    Put the RF Wireless Extender into 'Pairing' mode:

    1. On the Wireless Extender you wish to pair, press and hold the 'Connect' button until the 'Status' LED turns on.
    2. Let go of 'Connect' button. There should be two buttons lit. The left 'Status' and middle 'Power' LED.
    3. If not unplug, reset (using steps above: Reset the RF Wireless Extender) and try again.

    Image

    (C.4)
    This will bring you back to Step 5 above.
  • Steps in Software to do after pairing is finished between Extenders and Remote.
    1. Click 'Done' on the remote when all Extenders have been paired
    2. The remote will show "Setup finished. Connect remote to USB cable", plug in USB cable and press 'Next' on the software
    3. After you plug in the remote and pass the 'Check Connectivity' the screen will show which modules or extenders are paired
    4. Click 'Next' to continue, and 'Done' when all devices are paired. If not, re-do the 'Lighting Setup' section for the unpaired devices
    5. 'Update Remote' to apply changes to the Remote(s) and Extender(s)